Frequently Asked Questions (FAQ)

Everything you need to know about shopping with One Save Shop

🛍 About Our Products

Q: What kind of products do you sell?

We offer a wide range of homeware, gifts, cleaning essentials, eco-friendly items, fragrances, outdoor products, and seasonal favourites through our partnership with VivaMK.

Q: Are the products genuine?

Yes — all items are supplied through VivaMK, a trusted UK brand. We are an Independent VivaMK Partner, and only promote genuine, high-quality goods.

Q: Do you update your products regularly?

Absolutely! New arrivals are added frequently, including seasonal ranges, limited-edition items, and trending home products.

🚚 Shipping & Delivery

Q: How long does delivery take?

Most orders are processed within 1–2 working days. UK delivery typically arrives within 3–5 working days, depending on your location.

Q: Do you offer international shipping?

Currently we ship within the UK. If you’re outside the UK, please contact us — we may be able to arrange a custom delivery quote.

Q: How much is delivery?

Delivery costs depend on your order and destination. Shipping fees will be displayed at checkout.

🔄 Returns & Refunds

Q: Can I return an item?

Yes. If you're unhappy with your order, you can return it within 14 days of receiving it, as long as the item is unused, undamaged, and in original packaging.

Q: How do I request a return?

Simply contact us via email or the contact form on our site with your order details. We’ll guide you through the process.

Q: When will I receive my refund?

Refunds are processed once the returned item has been received and inspected. Refunds usually appear within 3–7 business days, depending on your bank.

💳 Ordering & Payments

Q: How do I place an order?

Just browse our categories, select the items you like, and click “Shop Now” to complete your purchase through our partner platform.

Q: What payment methods do you accept?

Our partner platform accepts major UK payment methods including credit/debit cards, PayPal, and other secure options depending on the product.

Q: Are my payments secure?

Yes — all payments are processed through secure, encrypted checkout systems provided by our trusted partners.

🧽 Product Care

Q: How do I care for my homeware items?

Each product includes care instructions on its page. If you need help, contact us and we’ll advise you.

Q: Do you sell eco-friendly options?

Yes! We have a selected range of eco-friendly cleaning products, reusable items, bamboo items, and low-waste alternatives.

👥 Join Our Team

Q: Can I become a VivaMK Distributor like One Save Shop?

Yes! Anyone in the UK can join. We offer two easy start options — a free digital package and a starter kit.
Visit our Join Our Team page for full details and instructions.

Q: How much can I earn as a distributor?

Your earnings depend on your effort and sales. Many people use VivaMK as a flexible side income that can be run online or from home.

📞 Contact & Support

Q: How can I contact One Save Shop?

You can reach us anytime through our contact form or email.

📧 Email: sales@onesaveshop.co.uk
🌐 Website: www.onesaveshop.uk

Q: Do you have social media?

Yes! Follow us for updates, offers, and new product releases.

🔒 Affiliate Disclaimer

As an Independent VivaMK Partner, One Save Shop may earn commission on purchases made through our shop links. This helps support our small business — thank you!